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Call Centre Payment Switch
The Call Centre Payment Switch (CCPS) is a product designed for large-scale call centres. It has its own Server and Client components, as well as its own database.
The CCPS allows an administrator to configure users with passwords in the database, and define three levels of access - an Operator, who may perform payments; a Manager, who may conduct refunds; and an Administrator, who may change system settings from the operator console.
The Operator Console is installed on each operator's PC, where they use their username and password to log in to the system. The Switch is installed on a central server machine within your call centre, and handles all requests from Operator Consoles around the office. When a payment is made by an operator, the request is sent to the Payment Switch which transforms the data and passes it across the Internet to SecurePay's Payment Server. When a response is returned from SecurePay, the Payment Switch then logs the transaction in its central database, and forwards the response back to the operator who initiated the payment.
What's more, if your call centre's internet connection goes down, payments may still be conducted. Certain operators may be configured to "batch" payments or refunds. These transactions are stored in a separate part of the database until the connection to SecurePay's Payment Server has been reestablished. The system then begins automatically sending the batched transactions to SecurePay, and storing the response in the database for checking later.
All transactions passed through this system are logged in a central database along with the outcome of the transaction, as well as which user performed the transaction, and which manager authorised a refund.
The database is configured to run with either Microsoft SQL Server 7, or Oracle 8, which the merchant must purchase and install separately from SecurePay's system.
Administration of the system requires knowledge of the database platform you choose to run on, however installing the software is fast and simple, requiring no programming knowledge.
For large call centres who will take a large number of payments per day, the Call Centre Payment Switch is the ideal SecurePay product.
Call Centres
SecurePOS
SecurePOS is a point-of-sale payment application for small call centres. It can even be used in call centres which take payments for more than one merchant, depositing funds directly into the required merchant's account.
A Java application is installed on each operator's LAN-connected PC, or on a server machine with a shortcut on each operator's desktop. When the application is started, a payment form is displayed, allowing the operator to perform a payment, refund, reversal, or preauthorisation.
The software provides an attractive and easy-to-use User Interface through which your operators and staff can make secure credit card payments at point-of-sale, and get a response from the bank in real-time.
The text at the top of the application is customisable to suit your business, and the software supports multiple SecurePay Merchant IDs for call centres who wish to take calls for more than one client. Your operators simply fill in the form fields with the relevant customer and purchase information, then at the click of a button, a response will be returned in seconds, detailing the bank response, the transaction ID, settlement date, and card type.
The application also writes all payment data to a plain text file on each operator's computer, or on a central server, so payment details can be checked at a later time.
A new feature in the software also allows a receipt to be printed from the console, which may be given or posted to the customer containing the order number, amount, merchant name, and response details.
This product requires the Java Runtime Environment (JRE) version 1.2 or higher, which can be downloaded freely from the Java website.
The application can be configured from SecurePay's Test Server to our Live Server in seconds.
This software is perfect for any business wanting to take secure credit card payments at point-of-sale, and have funds transferred in real-time, with the friendly assistance of a call centre operator.
