Contact Details

What would you like to contact us about?

I need
to set up a new account
I need
technical assistance
I need
to query or pay my account

Sales Team

  • New Merchants
  • SecurePay Products



Phone: 1300 786 756 (option 1)
Fax: 03 9629 5550

Hours: 8:30am to 5:00pm
  AEST/AEDT
  Monday to Friday

Support Team

  • Technical Support
  • Integration Assistance



Phone: 1300 786 756 (option 2)
 

Hours: 8:00am to 8:00pm
  AEST/AEDT
  Monday to Friday

Accounts Team

  • SecurePay Invoices
  • Updating Contact Details
  • SecurePay Invoices can be paid online here

Phone: 1300 786 756 (option 3)
Fax: 03 9614 2010

Hours: 8:30am to 5:00pm
  AEST/AEDT
  Monday to Friday

Outside of business hours?
Please email us below

Outside of business hours?
Please email us below

Outside of business hours?
Please email us below



Emergency After Hours System Support

Enquiry Types

  • Service Interruptions

Phone: 1902 212 279 ($2.75 per minute. A higher rate applies to calls
  from mobile phone, payphone, or both.)

Hours: 8:00pm to 8:00am AEST/AEDT Monday to Friday
  24 hours Saturday, Sunday and National Public Holidays



Password Reset

For login password resets, please click here



Postal Address

SecurePay
PO Box 190
Flinders Lane Post Office
Melbourne
Victoria
8009