Phone Payments

Phone payments enable your bills and invoices to be paid via an automated telephone service (IVR or Interactive Voice Response).

Your customers call either your 13,1300 or 1800 payment service and use their Visa, MasterCard, Amex or Diners Cards. Alternatively, they can trigger a payment from their nominated Cheque or Savings Account using Customer Initiated Direct Debit.

All you have to do is print the phone number on your invoice. You can include this as one of your payment alternatives. A typical wording could be:-

Accept Invoice Payments over the phone "Call 1300 830 410 and follow the prompts. Payment can be made by Visa, MasterCard, Amex or Diners."

Payments are reported using a customised remittance file and via the Merchant Login.

The system is fully hosted by SecurePay in our PCI DSS compliant environments and we provide all of the telephony connections. This means that there is no complex hardware or software maintenance requirements for you to manage.

Customised Service

The Phone Payments System can be fully customised to meet your specific business requirements and the script read out to the customer can be entirely branded in your own name.

SecurePay provides:

  • A script template
  • Provisions your 1300, 1800 or 13 numbers
  • Professional voice-talent recordings
  • Test environment for customer sign-off

Example

Why not see how easy it is for your customers to pay your bill by phone using SecurePay.

Follow the three easy steps below and make a trial payment.

Step 1


Pick up the phone and dial 1300 667 147

Step 2


Follow the voice prompts to enter the following trial payment information:

  Biller Code:   101575
  Invoice number:   00898
  Credit card number:   4444 3333 2222 1111
  Credit card expiry date:   12/13
  Payment amount:   $25.08

Listen for the receipt number

Step 3


Hang up the phone!

How to Activate this Service

Call our sales team on 1300 786 756