The Call Centre Payment Switch (CCPS) is a product designed for large-scale call centres. It has its own Server and Client components, as well as its own database.

The CCPS allows an administrator to configure users with passwords in the database, and define three levels of access-- an Operator, who may perform payments; a Manager, who may conduct refunds; and an Administrator, who may change system settings from the operator console.

The Operator Console is installed on each operator's PC, where they use their username and password to log in to the system. The Switch is installed on a central server machine within your call centre, and handles all requests from Operator Consoles around the office. When a payment is made by an operator, the request is sent to the Payment Switch which transforms the data and passes it across the Internet to SecurePay's Payment Server. When a response is returned from SecurePay, the Payment Switch then logs the transaction in its central database, and forwards the response back to the operator who initiated the payment.

What's more, if your call centre's internet connection goes down, payments may still be conducted. Certain operators may be configured to "batch" payments or refunds. These transactions are stored in a seperate part of the database until the connection to SecurePay's Payment Server has been reestablished. The system then begins automatically sending the batched transactions to SecurePay, and storing the response in the database for checking later.

All transactions passed through this system are logged in a central database along with the outcome of the transaction, as well as which user performed the transaction, and which manager authorised a refund.

The database is configured to run with either Microsoft SQL Server 7, or Oracle 8, which the merchant must purchase and install seperately from SecurePay's system.

Administration of the system requires knowledge of the database platform you choose to run on, however installing the software is fast and simple, requiring no programming knowledge.

For large call centres who will take a large number of payments per day, the Call Centre Payment Switch is the ideal SecurePay product.