Existing Merchant Dashboard Access | SecurePay

How do I know which dashboard to log into?

We will have sent you an email with the subject line "Welcome to Fat Zebra". Migrations are taking place progressively starting early June, 2025.
If you've yet to receive that email, please log into the SecurePay dashboard.

I need to refund a payment from before the migration to Fat Zebra - how do I do this?

You can log into the SecurePay Merchant Portal to refund any payments prior to the transition to Fat Zebra.

I've received my Fat Zebra dashboard access and credentials - how do I see my previous payments?

You will be able to log into Secure Pay and view the last 13 months of transactions, as well as make refunds.
Any payments made from the date of your account transition will reflect in the Fat Zebra dashboard.

Need further help?

We are here to help. Check our FAQs or Contact our support team for guidance.