Frequently Asked Questions (FAQs) | SecurePay

Will my existing reports be impacted by this changes?

No, your existing reports will be accessible to you as they are today.

Will there be any impact to other SecurePay integrations and tools?

No, all other integrations and tools will remain as they are today. There should be no impact to your SecurePay integration, and the transactions processed.

Will transactions processed on the Fat Zebra merchant dashboard be visible on the SecurePay merchant portal?

Yes. Any transaction processed via the Fat Zebra merchant dashboard, will be visible on the SecurePay merchant portal.

How do I contact the Fat Zebra support team?

All details on how to contact the Fat Zebra support team can be found on the Fat Zebra contact us page.

How do I get access to the Fat Zebra merchant dashboard?

If you are the administrator of the SecurePay merchant portal, then you should have already received an email with instructions on how to access the Fat Zebra merchant dashboard.

If you are not an administrator of the SecurePay merchant portal, then please reach out to your administrator and they will be able to set you up with access.

If you are still having issues getting access, then please contact our support team for further assistance.

How do I use the Fat Zebra merchant dashboard?

Please refer to our Fat Zebra merchant dashboard user guide.

If you require further support, then please contact our support team.

I am not performing specific Public Certificate Authority whitelisting. Do I need to do anything?

No, there is no action required.

I have staff who need to login and support customers on the Fat Zebra merchant dashboard. How can I give them access?

In the Fat Zebra merchant dashboard, you can create roles and users so you can continue to support your customers.

Please refer to our Fat Zebra merchant dashboard user guide.

If you require further support, then please contact our support team.

What are the Certificate Authorities I need to have trusted by my applications?

In addition to the current DigiCert certificates you have in place, please ensure that the root certificates from AWS Trust Services are trusted by your applications. Amazon Trust Services operates four root CAs for public certificates:

CN=Amazon Root CA 1, O=Amazon, C=US
CN=Amazon Root CA 2, O=Amazon, C=US
CN=Amazon Root CA 3, O=Amazon, C=US
CN=Amazon Root CA 4, O=Amazon, C=US

These can be downloaded from Amazons website.

Why can I no longer perform certain tasks on the SecurePay Merchant Portal?

Certain functionality has been moved to the Fat Zebra merchant dashboard. You can continue to run your business as you currently do.

What changes have been made to the shopping cart plugins?

We have updated the SecurePay logo. No other changes have been made from the previous version.

Where can I find the SecurePay latest shopping cart plugins?

The latest plugins can be found on our SecurePay website.