Help & Support

FAQs

Have a question about your account, payments, or integration? You’ll find answers to common topics here. Quick, clear, and up to date. If you still need help, our team’s just a message away.

How do I get access to the Fat Zebra merchant dashboard?
How do I use the Fat Zebra merchant dashboard?
How do I contact the Fat Zebra support team?
Why can I no longer perform certain tasks on the SecurePay Merchant Portal?
Will transactions processed on the Fat Zebra merchant dashboard be visible on the SecurePay merchant portal?
Will my existing reports be impacted by this changes?
Will there be any impact to other SecurePay integrations and tools?
I have staff who need to login and support customers on the Fat Zebra merchant dashboard. How can I give them access?
What are the Certificate Authorities I need to have trusted by my applications?
I am not performing specific Public Certificate Authority whitelisting. Do I need to do anything?
Where can I find the SecurePay latest shopping cart plugins?
What changes have been made to the shopping cart plugins?
Direct Entry settlement period changes
Where can I find the Fat Zebra Services Agreement?
Where do I find my daily settlement advice for accounts payable?
How will my transactions be protected after Fraud Guard is disabled?
Will I receive emails when Fat Zebra detects fraud?
Can I set up individual country blocking with Fat Zebra’s fraud blocking solution?
How much am I charged for Fat Zebra’s fraud protection solution?