Have a question about your account, payments, or integration? You’ll find answers to common topics here. Quick, clear, and up to date. If you still need help, our team’s just a message away.
If you are the administrator of the SecurePay merchant portal, then you should have already received an email with instructions on how to access the Fat Zebra merchant dashboard.
If you are not an administrator of the SecurePay merchant portal, then please reach out to your administrator and they will be able to set you up with access.
If you are still having issues getting access, then please contact our support team for further assistance.
Please refer to our Fat Zebra merchant dashboard user guide.
If you require further support, then please contact our support team.
All details on how to contact the Fat Zebra support team can be found on the Fat Zebra contact us page.
Certain functionality has been moved to the Fat Zebra merchant dashboard. You can continue to run your business as you currently do.
Yes. Any transaction processed via the Fat Zebra merchant dashboard, will be visible on the SecurePay merchant portal.
No, your existing reports will be accessible to you as they are today.
No, all other integrations and tools will remain as they are today. There should be no impact to your SecurePay integration, and the transactions processed.
In the Fat Zebra merchant dashboard, you can create roles and users so you can continue to support your customers.
Please refer to our Fat Zebra merchant dashboard user guide.
If you require further support, then please contact our support team.
In addition to the current DigiCert certificates you have in place, please ensure that the root certificates from AWS Trust Services are trusted by your applications. Amazon Trust Services operates four root CAs for public certificates:
These can be downloaded from Amazons website.
No, there is no action required.
The latest plugins can be found on our SecurePay website.
We have updated the SecurePay logo. No other changes have been made from the previous version.
Direct Entry payments will now be settled in three days, aligning with Fat Zebra.
Why is this change being made?
As SecurePay is now proudly part of Fat Zebra, we are making changes that align to Fat Zebras policies and procedures.
Can I keep the same payment terms I have today?
Please contact the Fat Zebra sales team to discuss.
Will I still receive my funds in the same account as I do today?
Yes, there is no change to the account we have on file and funds will continue to be settled in the same account.
Will my billing change for Direct Entry processing?
No, however you will notice that your invoice will be from Fat Zebra rather than SecurePay.
Will the description I receive on my banking app or bank statement change?
Yes, you will notice that the description is pre-fixed with FZ.
You can view the Fat Zebra Services Agreement anytime on the Fat Zebra website at www.fatzebra.com/services-agreement
No – Fat Zebra does not send emails when fraud attempts are caught. You can see your declines in the Fat Zebra Merchant Dashboard.
This solution is included in your contract pricing.
Fat Zebra takes the work away by automatically blocking fraudulent transactions without you needing to manually set individual country blocking. If you have the need to block a specific low-risk country processing, please reach out to support@fatzebra.com.
Fat Zebra has advanced fraud protection capabilities built in that offer improved monitoring. This has been automatically enabled on your account with no further action required.
